Legal warning

Conditions of Use of the Website, Cookie Policy, and Privacy Policy


1. General information.

The Owner of (hereinafter, the Website) is IELAB Calidad S.L.U. (hereinafter, the Owner), a Spanish company with Tax ID Number (NIF) B63240170, registered in the Spanish Mercantile Register under volume 38233, folio 69, page B-324038, 2nd entry, with registered offices at Alicante, Pol. Ind. Las Atalayas, Calle Del Dracma 16-18, 03114 Alicante, and owner of the domain  as well as of the online store linked to such domain, the general contact e-mail address of which is:  and the e-mail address for the exercise of your rights in relation to applicable Regulations (section 2 of this document) is:


2. Applicable regulations.

Organic Law 15/1999, of December 13, on the Protection of Personal Data (hereinafter, LOPD), and the implementing regulations of the same law, approved by Royal Decree 1720/2007, of December 21 (hereinafter, RLOPD), as well as Regulation (EU) 2016/679 of the European Parliament and of the Council, General Data Protection Regulation (hereinafter, GDPR).


3. General terms and conditions of use of the website.

The acceptance of the Privacy Policy is an essential condition to use of the Website. The users of the Website (hereinafter, the User) acknowledge that they have sufficient capacity to that have read, understood and accepted these General Conditions of Use of the Website. The use of the Website or the services included therein shall imply acceptance of the legal terms set forth in the General Conditions of Use, so the User must be aware of the importance of reading these legal terms each time they visit the Website.


By using this Website, you become a User (hereinafter, the User). A User becomes a ‘Registered User’ after signing up to the client platform, and if a ‘Registered User’ accepts a quotation or a price list on services or products (online or offline), in addition to the above-mentioned categories, they become a Client (Registered User-Client).

The purpose of this Website is to provide information to:

  • General Internet users in relation to activities, services, products, and technical information.
  • Registered Users, besides having access to the aforementioned options, are able to simulate and accept online quotations and to view service and product price lists including additional technical information.
  • Registered Users-Clients are able to submit reports on the results of the contracted services, access the product shipping options, and request new quotations and rates online, among many other options. Additionally, the Website allows them to submit the analytical results of their participation in the Proficiency Test Schemes contracted.


The Owner reserves the right to modify these conditions, informing Users in advance. Users may accept such modifications in their next subsequent access to the Website.

The Owner shall not be liable for any damages, losses, claims or expenses incurred due to: interferences, interruptions, errors, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in lines and telecommunication networks, or any other cause beyond the control of the Owner; illegitimate intrusions due to the use of malicious programs of any kind and through any means of communication, such as computer viruses or any other; improper or inappropriate use of the Website; security or browsing errors caused by a malfunction of the browser or by the use of outdated versions of it.

The User acknowledges and accepts that the use of the website is in all cases under their sole responsibility. It is prohibited to use the Website for illicit or harmful purposes against the Owner or any third-party. When using the Website, the User undertakes not to engage in any conduct that could damage the image, interests and/or rights of the Owner and/or third-parties or that could damage, disable or overload the Website, or in any way prevent its normal use.

The Owner adopts the security measures reasonably adequate to detect the presence of viruses. However, the User must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, the Owner cannot guarantee the absence of viruses or other elements that may cause alterations in the User’s computer systems or in their electronic documents and files contained therein.


4. Privacy policy and data protection.

4.1. Identification of the data controller.


Business name: ielab

Registered business name: ielab CALIDAD, S.L.U.

Tax ID Number (NIF): B63240170

Registered offices located at: Alicante, Pol. Las Atalayas, Calle Dracma 16-18, 03114 Alicante (Spain)

General contact e-mail address:

Contact e-mail address to exercise your rights in relation to applicable Regulations (section 2 in this document):

The Owner hereby informs that a DPO (Data Protection Officer) has been appointed and such appointment has been communicated to the Spanish Data Protection Agency (AEPD) under record number 167073/2018.


4.2. Data processing purpose and data storage periods.

The Owner shall treat the information provided by the User in accordance with the following activities:

  • In the case of data required for the registration of new clients, the purpose of processing the data is to provide the ‘Registered User’, via the Owner’s Website: https:// with an online quotation adapted to their needs or a price list on services or products. The Owner may use this data as well as that required during the user registration process to send communications regarding commercial information, conferences, events, webinars or other commercial activity involving the Owner. User data shall be stored for this purpose for as long as the User wishes to access these services, provided that they have given their consent for the use of such data.
  • In the case of data provided by ‘Registered Users-Clients’ who access through the Owner’s Website: https://and, in particular, through the following section, purpose of the processing of data is to offer them the option to submit reports on results related to the contracted services, to make use of the product shipping options, and to request new quotations and rates online, among many other options. In addition, the processing of such data enables Registered Users-Clients to submit the analytical results obtained in the Proficiency Test Schemes contracted. The Owner may use both this data and that provided by the User-Client in their inquiry to send communications regarding commercial information, conferences, events, webinars or any other commercial activity involving the Owner. The data of the Registered User-Client shall be kept for this purpose for as long as the User wishes to access these services, provided that they have given their consent for the use of such data.


4.3. Information and consent.

In accordance with the Regulations herein indicated, we inform the User that the personal data collected during the use of the Website are the responsibility of the Owner, and such collection is aimed at managing the use of the Website and providing or facilitating the services and information that may be requested by such Users.

By accepting this Privacy Policy, the User is duly informed and gives their free, informed, specific and unequivocal consent to the Owner to process the personal data provided through the Website.


5. Lawful basis for data processing.

The lawful basis for the processing of data by the interested party is based on the consent given by the User through the acceptance of this Privacy Policy by ticking the corresponding checkbox in the following situations:

  • Upon accessing the Website, the User is informed of the existence of the Privacy Policy and that it must be accepted, as well as of the use of cookies to manage interactions within the Website.
  • Upon making use of any of the items listed in section 4.2 offered by the Owner through online forms provided for such purpose on the Website.

Consents obtained for the aforementioned purposes are independent of each other and the User may revoke any one of them without affecting the others.


6. User rights.

The User may at all times send an inquiry via e-mail to the e-mail address:  or via ordinary mail to P.I. Las Atalayas, Calle Dracma 16- 18, 03114 – Alicante (Spain) to exercise the following rights:

  • To revoke consents granted.
  • To obtain confirmation as to whether the Owner is processing the User’s personal data or not.
  • To access their personal data.
  • To rectify inaccurate or incomplete data.
  • To request the deletion of their data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • To request the Owner to limit the data processing when any of the conditions set forth under data protection regulations are met.
  • To request the portability of their data.
  • To complain to the Spanish Data Protection Agency (AEPD), through the website or by writing to the Subdirectorate General of Inspection of the AEPD when the User considers that the Owner has violated the rights that are recognized by the applicable legislation on data protection.
  • In addition, there may be other rights that may be included in the current applicable Regulation (section 2 in this document) or in any future amendments thereto.


7. Recipients.

User’s data shall not be shared with third-parties except in the following case:

  • When the Owner of the Website, while using the items described in section 4.2, accesses a platform to send communications by e-mail, the User’s data may be transferred to an external company which acts as Data Controller and is responsible for the forwarding of e-mail communications.

The service provider shall ensure an adequate level of protection, as it shall abide by the General Data Protection Regulation (EU Regulation 2016/679).


8. Cookie policy.

8.1. Use of cookies on the owner’s website.

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you of the use of cookies on the Owner’s Websites and applications in order to facilitate and improve navigation for users, remembering the places they visited, and their preferences and display settings.


8.2. Definition of cookie.

A cookie is a file that is downloaded to your computer or any other browsing device (such as a smartphone, tablet, or a television connected to the Internet) when you access certain websites or applications. Cookies enable, among other things, the collection of statistical information, the enabling of certain technical functionalities, the storage and retrieval of information regarding the browsing habits or preferences of a user, and to recognise such user based on the information contained on their browsing device and the way in which they use it.

A cookie is stored in a computer to identify the browser through which a user is interacting with our Website. A Website may install a cookie on your browser if your browser’s preferences allow it. A browser only allows a website to access the cookies it installs, not those cookies installed by other websites. Third-party cookies that allow for the collection of anonymous statistical data on the visits received are used in the Owner’s websites and applications.


8.3. Importance of cookies.

The Owner of the Website uses these cookies for:

  • Operational reasons: Limitation and balance of traffic to guarantee the continuity of the service.
  • Usability: To make it easier and more user-friendly to navigate websites and applications by remembering user settings such as language, country, browser, etc…

The Owner never creates profiles of the user neither registers the activities they carry out on the Internet.


8.4. Types of cookies used by the owner.

Cookies used on the Owner’s Website may be of different types:

  • Technical Cookies: Used to help improve the quality of our service, thus involved in storing user preferences and search results, as well as tracking user trends.
  • Statistical Cookies: Used to collect information about the date of visit, URL visited, and the title of the web page visited. The reports that can be generated with this information shall be merely statistical, reporting anonymous information about the browsing behaviour.
  • Analytical Cookies: Used to track the source search engine and the search terms used to find the website, and to calculate the time spent on the website in each session and the number of times the user has visited the page.

The list of cookies used may be modified according to the incorporation or exclusion of services on the websites and applications.

The following table lists the cookies used:

utma,  utmb,  utmc and utmz –  


Cookies used by Google Analytics for statistical access control.  






Session identifier provided by PHP to differentiate sessions between users  






Identifies the display of the cookie policy information bar  


has_js Technical Identifies if javascript is enabled Session
langbrw Technical Identifies browser language Daily

All other cookies belong to third-parties, mainly from online social networking services, which provide management systems for sharing content.


8.5. Cookie settings.

To find out how to configure cookie settings in your browser, you may check the following links that provide information on the main browsers and devices:

Most browsers currently allow the user to determine what kind of cookies they want to accept. These settings are usually found under the ‘Options’ or ‘Preferences’ tabs in your browser’s menu.

The following are cookie setting instructions for the major browsers in the market:

Chrome: Settings -> Advanced options -> Privacy -> Content settings

For more information, you may visit Google’s support page or the Help tab on the browser.

Firefox: Settings ->  Options -> Privacy -> History -> Personalized Configuration

For more information, you may visit Mozilla’s support page or the Help tab on the browser.

Internet Explorer: Settings -> Internet options -> Privacy -> Settings

For more information, you may visit Microsoft’s support page or the Help tab on the browser.

Safari: Preferences -> Security

For more information, you may visit Apple’s support page or the Help tab on the browser.


8.6. Accept cookies.

If you continue browsing the site after being informed about the Cookie Policy, we shall understand that you accept the use of cookies in both the website and applications. However, you may change the cookie settings at any time by configuring your browser to accept or reject the cookies you receive or for the browser to notify you when a server wants to save a cookie on your browser. Please note that in the event that you block or refuse to accept the installation of cookies, certain services may not be available or you may not be able to access certain services or take full advantage of all that the options our Website has to offer.


The Owner thanks you for consenting to the use of cookies, since it helps us obtain more accurate data to improve the content and design of our Website for it to suit your preferences.

When you access the Owner’s Website for the first time, you will see a window informing you of the use of cookies and a link to access the ‘Cookie Policy’. If you purposefully consent to the use of cookies, continue browsing or click on any link, it shall be understood that you have consented to our cookie policy and therefore to the installation of cookies on your computer or device.


9. Links.

In the event that the Owner’s Website features links or hyperlinks to other Internet sites, the Owner shall not exercise any control over such sites and content. Under no circumstances shall the Owner assume any responsibility for the contents on any link belonging to a third-party website, nor guarantee the technical availability, quality, reliability, accuracy, scope, accuracy, validity, and constitutionality of any material or information contained in any of such hyperlinks or other Internet sites.

Likewise, the inclusion of these external connections shall not imply any type of association, merger or interest with the entities linked. Access to such third-parties through this website shall not imply that the Owner recommends or approves their contents. The Owner does not offer or market either in its own account nor through third-parties the information, content and services available on the sites linked.

The User who intends to establish a hyperlink or technical linking device from their website to the Owner’s website shall obtain prior written authorization by the Owner. The setting of a Hyperlink shall not imply the existence of relations between the Owner and the owner of the site or website on which the Hyperlink is located, nor the Owner’s acceptance or approval of the contents or services therein. In any case, the Owner reserves the right to prohibit or disable at any time any hyperlink to its website, especially if unlawful activity or content is featured on the website in which the hyperlink is included.


10. Copyright and intellectual property rights.

All intellectual property rights as well as the copyright on all information contained on the Website (images, graphic design, source code, design, navigation structure, databases and any other content therein) are the property of the Owner or the Owner holds sufficient rights to make use of it.

The commercial exploitation rights on this Website and on any of its contents (see Exceptions at the end of this section), elements and, in particular, the rights of use, exploitation, distribution, transformation and public dissemination, shall belong exclusively, and at all times, to the Owner, for the entire duration legally provided for with respect to such commercial exploitation rights and intellectual property rights and shall be valid in all territories worldwide, including any improvement, adaptation, translation, enhancement on such contents or elements, and other materials created, edited and/or modified by the User. The User shall not use the trademarks registered by the Owner, business names, designs, know-how and any other distinctive sign of the Owner without their prior and express consent.

The User shall not modify or reproduce this information, either in part or in its entirety, without the prior and express consent of the Owner, including but not limited to: 1) The User is not authorized to delete, evade, manipulate the copyright and other data identifying the rights of the Owner as well as any protection mechanisms. 2) The User is not authorized to disassemble, decompile or reverse engineer the databases in which the Website information is stored. All information on the Website is copyrighted. The unauthorized use of the information contained in this Website, its resale, as well as the violation of the Intellectual Property rights of the Owner, shall give rise to the legally established liability. The trademarks (distinctive signs and logos) that appear on the Website are the exclusive property of the Owner and are duly registered or in the process of being registered. The trade names of other Products, Services and Companies that appear in this document or on the Website may be trademarks or other distinctive signs registered by their respective and legitimate owners.

Exception: The User-Client is the owner of the information contained in the analytical tests and associated reports that they have contracted with the Owner by accepting a quotation or price list on such services.


11. Exclusion of liability.

The Owner shall not be held liable neither for the deficiencies of the service provided by its server centre or communication networks, nor for issues resulting from malfunctions or the use of non-optimized versions of the browsers. It is the sole responsibility of the User both the access to the website and the use that may be made of the information contained therein. The Owner shall not be liable for any consequence, damage or prejudice that may derive from such access or use of the information. The Owner shall not be liable for any possible security errors that may occur or for any damage caused to the user’s computer system, files or documents stored therein, as a result of the presence of viruses in the user’s computer used to connect to the services and contents of the website, a malfunction of the browser or the use of outdated versions of it.


12. Modification of the present conditions and validity.

The Owner of the Website may modify at any time the conditions established in this document, being such changes duly published as they appear here. The validity of the aforementioned conditions shall depend on their exposure and shall remain in force until modified and duly published.


13. Applicable law and jurisdiction.

The relationship between the Owner of the Website and the User shall be governed by the Spanish law and any dispute shall be submitted to the Courts and Tribunals of the city of Alicante.